Help Desk Services

We offer persistent technical support to resolve all technology-related issues in a professional, efficient and effective manner. The MSOE Help Desk is the place to start for all your computer, printer, or telephone problems or questions. To report a problem with any of these services or to get help with supported software please call the Help Desk at (414) 277-7288 or send an email to helpdesk@msoe.edu.

New for 2020-2021 school year - Remote Support

To better assist with remote support, IT spent the spring quarter piloting a new remote desktop support software. The process for you is no different - open an IT Help Desk ticket by calling (414) 277-7288 or emailing helpdesk@msoe.edu. The agent who works on your ticket will initiate a remote support session if one is necessary. Documentation can be found at https://helpdesk.msoe.edu/a/solutions/articles/1000047941.

In-person visits to the Help Desk are now by appointment only. These visits are limited to 10 minutes and the Technician will not touch your device. To schedule a time, please go to https://it.bookings.msoe.edu and create an appointment. Urgent issues are best addressed by calling the Help Desk at (414) 277-7288.

Quality Assurance

The Quality Service are is the centralized point of service and repair on all computer related problems. In August of 2018 the Help Desk implemented a new asset tracking system by Vanguard to track and give accurate account of each asset that is provided to our staff, faculty and students. All service requests are submitted through our ticketing system software which may come to the Help Desk via phone, e-mail, or from a scheduled, 10-minute no-touch personal visits.